Shipping

Last updated: 5 November 2026

Where we deliver

We deliver to the United Kingdom, Europe and the USA. Do contact us if you are from a location not listed, and we will do all we can to assist.

Delivery charges

Delivery options and the full delivery charge are shown before you place your order.

Dispatch and delivery times

We normally dispatch orders within 2 working days after payment.

After dispatch, delivery normally takes 4-5 working days using Royal Mail.

Working days are Monday to Friday, excluding UK bank holidays.

Different production or delivery times for personalised items, pre-orders or other products will be stated before purchase.

Unless we agree otherwise, we will deliver without undue delay and within 30 days of accepting your order.

Delayed or missing orders

If your order has not arrived within the expected time, contact us with your order number. We will investigate with the delivery provider and arrange an appropriate resolution.

If we miss an agreed delivery deadline, you may ask us to deliver within an additional reasonable period. If we still fail to deliver, you can cancel for a refund.

You can cancel immediately where we refuse delivery or where an essential delivery deadline, agreed or made clear before purchase, is missed.

These rights do not depend on a courier completing its investigation.

Delivery details

Please check your delivery address before ordering. If you notice an error, contact us promptly. We will try to update it before dispatch.

If an order is returned because an incorrect address was provided or delivery was not collected, we will contact you to discuss redelivery or any applicable cancellation and refund rights. Any redelivery charge will be agreed in advance.

Damaged deliveries

If your order arrives damaged, please contact us as soon as reasonably possible. Photographs of the item and packaging can help us resolve the issue, but are not a condition of your statutory rights.

We remain responsible for goods during delivery by a carrier we offer. You do not need to pursue the courier yourself.