Returns

Last updated: 5 November 2026

We hope you enjoy your Slightly Oily purchase. If you need to cancel or there is a problem, please contact us.

Changing your mind

For most products purchased online, you can cancel without giving a reason from the time you order until 14 days after the day you, or someone you nominate, receives the goods.

Where one order is delivered in separate instalments, the cancellation period normally ends 14 days after the day the last item is received.

Tell us you wish to cancel by contacting us. Include your name, order number and the items concerned.

After telling us, send the goods back without undue delay and within 14 days.

If a statutory cancellation or return deadline falls on a Saturday, Sunday or public holiday, it extends to the next working day.

Returning your items

For change-of-mind returns, you pay the direct cost of return postage.

Please package items carefully. We recommend keeping proof of postage.

You may inspect products as you would in a shop. We may reduce your refund for any loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Original packaging is helpful but is not a condition of exercising your cancellation rights. We do not charge a restocking fee.

Refunds for cancellations

We will refund you without undue delay and no later than 14 days after receiving your cancellation notice. However, we may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever happens first.

When you cancel the whole order, we will also refund the cost of our least expensive standard delivery option available for that order. Any additional amount paid for premium delivery is not refundable for a change-of-mind cancellation.

Refunds are made using the original payment method unless you expressly agree otherwise. We do not charge a refund fee.

Personalised and bespoke products

The change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised, where this exception applies. We will identify these products before purchase.

A standard card or print does not become personalised simply because we print it after you order.

This exception does not affect your rights if goods are faulty, damaged or not as described.

Faulty, damaged or incorrect products

Your goods must be of satisfactory quality, fit for purpose and as described.

If an item is faulty, damaged on arrival or incorrect, contact us with your order details and a description of the problem.

You normally have a short-term right to reject faulty or misdescribed goods for a full refund within 30 days of delivery.

After that period, you may be entitled to a repair or replacement, and subsequently a price reduction or refund where the legal conditions are met.

We will cover reasonable return costs for faulty, damaged or misdescribed goods. Where you are entitled to reject goods for a refund, we will also refund applicable original delivery charges.

Faulty-goods refunds will be made without undue delay and within 14 days of us agreeing that you are entitled to the refund.

You do not have to use original packaging or accept store credit instead of a refund where you have a legal right to your money back.

These rights are separate from the change-of-mind cancellation rules above and are not limited to the 14-day cancellation period.